Customer Support

Here at, we customer service and support seriously.

It’s our aim to provide the very best service we can and on this page, we explain the support that we offer our customers and clients.

Company Information

Business Name: brand of Velasco Limited)

Registered Office: Office 301 The Tea Factory, Office 319, St Peter’s Square, Fleet Street, Liverpool L1 4DQ

Registered Number: 10292336

Financial Conduct Authority (FCA) Registration Number: 839005

Contact Information

Hee’s our company contact information.

Customer Support Team

Our customer service and support team is on hand to help you. They can answer your queries and can help connect you with a specialist solicitor.

To speak with ys, you can email

You can also write to us with your query via post to the following address:

Office 301 The Tea Factory Office 319,
St Peter’s Square,
Fleet Street,
Liverpool L1 4DQ

Lastly, you can always contact us via telephone. Our lines are open 24 hours a day, 7 days per week. Our number is 020 8050 3051

Office Hours

Our customer support team is available during the following hours:

  • We’re open online 24 hours a day, 7 days per week.

Complaints Handling

We always listen to customer feedback and take steps to improve where we can see we haven’t met our high standards. To raise a complaint, please follow our complaints procedure outlined. We aim to resolve all issues as swiftly and fairly as possible.

Data Protection and Privacy

We respect and value our customers’ privacy. To learn more about how we handle your data check out our Privacy Policy here.

Regulatory Information

We’re registeredand authorised by the Financial Conduct Authority (FCA) and adhere to their regulations and guidelines. You can learn all about our regulatory information here.

Contact Form

You can also use our contact form here to submit your query or concern. We aim to respond within one business day.